You can track your shipment through the ‘Track Shipments’ feature on www.shopandship.com and S&S mobile app.

Usually it takes 3-6 working days from all S&S origins. Note that this international shipping excludes time for custom clearance (if any).

We don’t currently have this as a Shop & Ship service, however you can return it via Aramex Express Service at a fee. Please contact your local Aramex office for details and other Shop & Ship rates. And submit a claim to the online merchant.

We will keep your package at our Shop & Ship Aramex branch for 45 days. If it is not picked up within 45 days, it will be destroyed.

You can contact your local S&S office for an adjustment of fees.

When shopping from certain websites, some of them unfortunately do not accept international credit cards or credit cards with billing addresses outside their country. 

Please file a claim with your local S&S office and contact your merchant for details about your shipped order. 

There are a number of reasons for such delays: 

1. The merchant did not ship your package, because they couldn’t get the proper authorization from your credit card company for your order. We advise you to contact the merchant for clarification, in this case. 

2. The merchant shipped the package to your address, but the package got lost along the way. Contact the merchant for tracking and delivery confirmation or request a replacement. 

3. The package was received at your S&S address, but your account number wasn’t printed on the package label. Your package could be stored in the Unknown Packages zone at our facility. Contact your local S&S office to check the status of your package, or use the “Claim Packages” tool on your account.

4. Package received in our S&S facilities and your account is deactivated.

Yes, you can shop for perfumes from different countries to the selected destinations using your S&S addresses, to check all the details regarding S&S perfume, please click here.

Yes, you can shop for S&S Select items from different countries to selected destinations using your S&S addresses, to check all the details regarding S&S Select, please click here.

The S&S Protect fees differ depending on the destination country, for more information please click here. 

S&S liability is limited up to USD 100, and customers who select this service will have their packages eligible for full invoice value compensation up to USD 2500 in case of loss or damage to shipments while in our custody. Contact your local Shop & Ship office for information on S&S Protect for packages worth over USD 2,500

To protect your shipment, you need to enable the S&S Protect on your account through shopandship.com, following the below steps:

1. Log in your account

2. Go to My Addresses

3. Check the S&S Protect box for each address

The S&S Protect fees are calculated according to the value of the package invoice. If the value of the package is above USD 100, the fee is USD 1 (or equivalent in local currency) for each USD 100 or part of that amount. For example, the S&S Protect fee for a package value of USD 500 will be USD 4; a package worth USD 250 will incur a USD 2 S&S Protect fee.

Packages valued under USD 100 incur no fee as we automatically cover them for loss or damage.

Please refer to S&S Protect here.

The maximum value that can be covered by S&S Protect is up to USD 2,500. Please contact your local Shop & Ship office for more information on S&S Protect for packages worth over USD 2,500.

Yes, you can.

All packages arriving to your account at our origin facilities, after S&S Protect is activated on your profile, will be eligible for the service.

If you did not activate S&S Protect before the package arrives at our facilities, it will not be eligible for S&S Protect.

As some courier companies deliver in bulk and do not wait for the physical scanning of each shipment received, in this case our liability starts once your shipment has been scanned in at our origin facility and the shipment has been allocated to your S&S account. We are not liable for the delivery to our origin facility and we do not accept POD’s from bulk deliveries, as these POD’s are unreliable.

Shop & Ship services state we are only liable for physical damage/loss that occurs while the shipment is in our custody.

The S&S Protect fee will be calculated based on the estimated value. The estimated value will be subject to Shop & Ship’s sole discretion.

Shipments with a value over USD 2500 (or equivalent in local currency) will be put automatically on hold and you will be notified by email. In such cases, please contact your local Shop & Ship office to have the detailed procedure.

You can claim the package by contacting your local Shop & Ship office.

Any claim for loss or damage must be notified in writing to Aramex within seven (7) days of delivery of the Goods or of the date upon which the Goods should have been delivered.

If all the necessary documents and evidence is provided at the time of submitting the claim, it can take up to 10 business days to process the claim and compensate you for your lost or damaged shipment. Please note that for damaged shipments, the item itself is to be returned to S&S as evidence.

Shipping charges will be included in the compensation if the customer has already paid them. However, S&S Protect fees will not be reimbursed to the customer.

There are certain cases in which the S&S Protect will not be applicable. S&S will not be liable for damages resulting from the following:

• Insufficient or unsuitable packaging of the shipment by the merchant

• Mishandling by the merchant or their delivery partner to our facility

• Manufacturing defects

• Delay of the shipment

• Willful misconduct by the customer or recipients

Shipping of items that are illegal or prohibited is restricted under the S&S Protect policy, please click here for more information about S&S Protect.

Shop and Shop terms and conditions are not applicable to cargo, and accordingly the S&S Protect will not apply. Please contact your local Aramex Shop & Ship office for alternative cargo shipment protection.

S&S Protect fees are not affected by any Shop & Ship promotion or discount unless explicitly mentioned or offered directly to Shop & Ship members.

Step 1 - Head to ShopandShip.com and log into your account

Step 2 - Go to the ‘Claim Package’ section

Step 3 - Select origin address used

Step 4 - Choose an option: I have a supplier tracking number / I don’t have a supplier tracking number

Note: A supplier tracking number is a series of unique numbers assigned to a package when it is shipped locally to your S&S address. You can find this in the order confirmation emails sent from the supplier or by visiting your account on their website.

Step 5 - Fill in the information and select ‘Claim My Package’

Step 6 - Click on ‘My Requests’ to see updates on your requests

You can use “Claim Packages” feature If you're shipment is not assigned to your account yet

The S&S Protect fees differ depending on the destination country, for more information please click here. 

To protect your shipment, you need to enable the S&S Protect on your account through shopandship.com, following the below steps:

1. Log in your account

2. Go to My Addresses

3. Check the S&S Protect box for each address

The S&S Protect fees are calculated according to the value of the package invoice. If the value of the package is above USD 100, the fee is USD 1 (or equivalent in local currency) for each USD 100 or part of that amount. For example, the S&S Protect fee for a package value of USD 500 will be USD 4; a package worth USD 250 will incur a USD 2 S&S Protect fee.

Packages valued under USD 100 incur no fee as we automatically cover them for loss or damage.

Please refer to S&S Protect here.

The maximum value that can be covered by S&S Protect is up to USD 2,500. Please contact your local Shop & Ship office for more information on S&S Protect for packages worth over USD 2,500.

Yes, you can.

All packages arriving to your account at our origin facilities, after S&S Protect is activated on your profile, will be eligible for the service.

If you did not activate S&S Protect before the package arrives at our facilities, it will not be eligible for S&S Protect.

As some courier companies deliver in bulk and do not wait for the physical scanning of each shipment received, in this case our liability starts once your shipment has been scanned in at our origin facility and the shipment has been allocated to your S&S account. We are not liable for the delivery to our origin facility and we do not accept POD’s from bulk deliveries, as these POD’s are unreliable.

Shop & Ship services state we are only liable for physical damage/loss that occurs while the shipment is in our custody.

The S&S Protect fee will be calculated based on the estimated value. The estimated value will be subject to Shop & Ship’s sole discretion.

Shipments with a value over USD 2500 (or equivalent in local currency) will be put automatically on hold and you will be notified by email. In such cases, please contact your local Shop & Ship office to have the detailed procedure.

You can claim the package by contacting your local Shop & Ship office.

Any claim for loss or damage must be notified in writing to Aramex within seven (7) days of delivery of the Goods or of the date upon which the Goods should have been delivered.

If all the necessary documents and evidence is provided at the time of submitting the claim, it can take up to 10 business days to process the claim and compensate you for your lost or damaged shipment. Please note that for damaged shipments, the item itself is to be returned to S&S as evidence.

Shipping charges will be included in the compensation if the customer has already paid them. However, S&S Protect fees will not be reimbursed to the customer.

There are certain cases in which the S&S Protect will not be applicable. S&S will not be liable for damages resulting from the following:

• Insufficient or unsuitable packaging of the shipment by the merchant

• Mishandling by the merchant or their delivery partner to our facility

• Manufacturing defects

• Delay of the shipment

• Willful misconduct by the customer or recipients

Shipping of items that are illegal or prohibited is restricted under the S&S Protect policy, please click here for more information about S&S Protect.

Shop and Shop terms and conditions are not applicable to cargo, and accordingly the S&S Protect will not apply. Please contact your local Aramex Shop & Ship office for alternative cargo shipment protection.

S&S Protect fees are not affected by any Shop & Ship promotion or discount unless explicitly mentioned or offered directly to Shop & Ship members.

Yes, you can shop for perfumes from different countries to the selected destinations using your S&S addresses, to check all the details regarding S&S perfume, please click here.

Yes, you can shop for S&S Select items from different countries to selected destinations using your S&S addresses, to check all the details regarding S&S Select, please click here.

Step 1 - Head to ShopandShip.com and log into your account

Step 2 - Go to the ‘Claim Package’ section

Step 3 - Select origin address used

Step 4 - Choose an option: I have a supplier tracking number / I don’t have a supplier tracking number

Note: A supplier tracking number is a series of unique numbers assigned to a package when it is shipped locally to your S&S address. You can find this in the order confirmation emails sent from the supplier or by visiting your account on their website.

Step 5 - Fill in the information and select ‘Claim My Package’

Step 6 - Click on ‘My Requests’ to see updates on your requests

You can use “Claim Packages” feature If you're shipment is not assigned to your account yet

You can now ship Batteries from the USA using your S&S New York address, be it a replacement Battery or back up Battery for any device.

Terms and Conditions:

1. Batteries can be shipped from the USA only.

2. The limit of Batteries per shipment is 2 batteries only. Any additional Batteries will be split into multiple shipments.

3. The type of Batteries that can be shipped are Lithium-ion (Li-ion) Batteries only.

4. The maximum capacity per Battery that can be shipped is 100WH.

5. This service is only available for Shop & Ship members in the UAE, Saudi Arabia, Bahrain, Kuwait, and Oman.

6. The delivery time is up to 15 days.

7. A service charge of USD 5 will be added to the shipping fees for each shipment.

8. Used Lithium Batteries cannot be shipped

Yes you can, bearing in mind the following:

• S&S Hong Kong Address: You can ship 1 device per package, and only iPhones are allowed.
• S&S Japan Address: You can ship any mobile phone, the allowed number of phones is 1 per package.

Export declaration form needs to be filled when the shipment value exceeds the defined amounts as below: 

• USA origin: USD 2500
• Europe origins: EUR 3000 

Forms will be provided when needed. 

Unfortunately, no consolidation of shipments is done. Each shipment is handled immediately upon receipt at any of your S&S addresses.

All Aramex Shop & Ship packages are shipped at the first available flight.

We will keep your package at our Shop & Ship Aramex branch for 45 days. If it is not picked up within 45 days, it will be destroyed.

To know about S&S Switzerland Origin regulations, please click here.

Yes you can, bearing in mind the following:

• S&S Hong Kong Address: You can ship 1 device per package, and only iPhones are allowed.
• S&S Japan Address: You can ship any mobile phone, the allowed number of phones is 1 per package.

Aramex Locker is a new solution designed to cater to you, you can decide when and where to collect your shipments without the hassle of waiting for a courier. You will receive a message/email with your PIN code and QR code when your shipment is placed in the locker and you will have a 72 hour window to pick it up at your own convenience from the locker of your choice.

• They are convenient.

• They are quick, fun and easy to use.

• You decide when and where to collect your shipment, fully tracked from start to finish.

• Aramex Lockers are accessible 24/7.

When your package arrives, we place it in a secure locker at your selected location that can only be accessed by using a pin code we send you in a text message or by a QR code we send you via email.   

Just enter your phone number and pin code or scan the QR code. If you haven’t paid yet, you can settle the due charges on the spot, after which the locker door opens automatically.  

Watch this video below to understand more on how Aramex Locker works:  

Watch video 

When your package is placed in the locker, you will receive an email/text message confirming that the package has arrived and can be accessed by using a pin code/ QR code which will be sent to you via text/email.  

Watch Video 

No, you can only use Aramex Lockers to receive your shipments.

No, you only need to choose the Aramex Locker as a delivery option.

Currently, each locker will hold one shipment only. If you receive multiple shipments, you will receive multiple notifications with collection details for each of the shipments which will be placed in separate lockers.

Your shipment will be stored in an Aramex Locker for 3 days or 72 hours.

Yes, you will receive one reminder.

It is recommended that customers collect their own shipments. However, if necessary, it can be collected by another person if the other person has both the pin code/ QR code which you have received through text message/email and your mobile number. In this case, you carry full responsibility for supplying the message details to a third party, who will collect the shipment in your name. Aramex will not be held responsible for any stolen/lost shipments.

Yes, you are responsible for all custom duties related to your S&S packages. However, S&S will clear customs of your shipment on your behalf on the payment and collection of the required fees. Please keep in mind that custom duties and regulations vary between different countries and from one product to another. Custom duties are based on the invoice value included in the shipment or provided by the customer. For more information, please contact your local S&S team.

Yes, the Import VAT on goods can be paid with the shipping charges.

When using your S&S Dubai address for online purchases outside the UAE, your shipment will be subject to 5% import VAT on the full value of goods cleared in the UAE in accordance with the UAE VAT Law.  

  For further details, please reach out to your local Shop & Ship team. 

Here's how S&S China's address line 1 (Unit 1, Building 15, Lane 248 Huqingping Highway Minhang District,Shanghai) can be written in the Chinese local language:
上海市闵行区沪青平公路248弄15号1号仓库

You can find your S&S addresses by logging into your account on shopandship.com or via the mobile app.

Your S&S address is for your online deliveries only; for the billing, please enter the local address which corresponds with your locally issued credit card.

No, your S&S addresses may not be used as your personal, residential or business address for any official and/or government documents. Any government issued documents or identifications including, but not limited to permanent residence cards, green cards, passports, work permits are not allowed to be shipped to or from any S&S address and will be treated as Unacceptable Materials, if received.

Yes, you can use your S&S address for online purchases from outside countries, but your shipment may be subjected to additional fees, for more information please contact your local S&S team

Unfortunately, that’s not possible. For legal, privacy and security reasons no one is allowed to use the account registered in your name. You are the only person allowed to use your account to receive packages.

Yes, they can send packages to your S&S address and we will deliver them to you. Please make sure they put your Shop & Ship account number as part of your address.

If for some reason, you are not satisfied with our service, you are entitled to claim for a refund on the S&S Basic membership within the first 3 months of the membership and within the first 1 month of your FLEX membership. Once you submit the claim, we will deactivate your account and refund the amount paid in 7 working days.

To be eligible for a refund: 

 To claim for a refund, simply log in to your S&S account and follow these easy steps:

Once done, you will receive a case reference number for tracking the refund with your local S&S office.

You can also get in touch with your local S&S office to request a refund and account deactivation.

Yes, but you will only receive the amount you paid while registering with your S&S discount.

No, the claim can only be made if you registered online.

For Basic membership, a minimum of one shipment is required to be shipped within the first 3 months

For FLEX membership, a minimum of 1 and a maximum of 3 shipments is required to be shipped within the first 1 month to be eligible for a refund.

No, the refund will only be on the amount you paid for the Shop & Ship membership.

The account will be deactivated. If you would like to activate the same account again, please contact your local Shop & Ship office.

It takes 1 working day to deactivate your account.

The amount paid for the S&S lifetime membership will be refunded in 7 working days.

Yes, you can register online, or you can visit our offices to reactivate your account and pay registration fees (if applicable).